2007
Built Fathom Voice
Started a VoIP and cloud contact center company from scratch and learned the hard parts of product, infrastructure, and operations.
About Bracken Fields
A builder for teams that need working systems.
Indy AI Consulting is run by Bracken Fields under Fields Prairie LLC with his wife, Kim. Bracken is an Indianapolis-based technologist, ex-CTO, and startup operator who has spent years building cloud contact center platforms from the ground up.
Bracken brings the same approach to AI: diagnose the operating problem, build a durable tool, and train the team to use it.
Story
Bracken's path to AI consulting
2017
CTO at Sharpen Technologies
Led technology through a larger contact center platform stage, with the pressure and discipline that comes from production systems.
2019
Co-founded Edify
Helped build a modern communications platform and kept the work close to real customer needs.
Now
Contract CTO at Emvia + Indy AI Consulting
Works with small and mid-size businesses that want AI strategy, implementation, and custom tools built by someone who has shipped before.